gojocpot Privacy Policy

1. Who We Are

gojocpot ("we," "us," or "our") operates the online gaming platform accessible at gojocpot.club, offering casino games, slots, bingo, Tongits Go, and related gaming services to players in the Philippines. For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173), gojocpot acts as the Personal Information Controller with respect to the personal data of registered players and site visitors.

We are committed to handling your personal information with the highest standards of transparency, integrity, and security. This Privacy Policy applies to all personal data collected through the gojocpot website, mobile platform, customer support channels, and any other touchpoints associated with the gojocpot brand.

2. Personal Data We Collect

Depending on how you interact with gojocpot, we may collect the following categories of personal data:

2.1 Identity & Contact Data

• Full legal name as it appears on a government-issued ID
• Date of birth (for age verification — you must be 21 or older)
• Nationality and country of residence
• Email address and mobile number
• Residential address (barangay, city/municipality, province)

2.2 Identity Verification Documents

• Scanned copies or photographs of government-issued IDs (e.g., PhilSys National ID, passport, driver's license, SSS/GSIS ID, Voter's ID)
• Proof of address documents (e.g., utility bill, bank statement)
• Selfie or liveness check images for biometric verification where required

2.3 Financial Data

• GCash or PayMaya/Maya account number (mobile number linked to the e-wallet)
• Bank account details for bank transfer transactions (account name, account number, bank name)
• Debit card details where applicable (card number is not stored in full; only the last four digits and card type are retained)
• Transaction history including deposits, withdrawals, and bonus credits

2.4 Gaming Activity Data

• Game session logs, bet amounts, win/loss records, and game preferences
• Responsible gaming settings including deposit limits and self-exclusion status
• Bonus and promotion usage history

2.5 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session timestamps and platform interaction logs
• Cookie identifiers and similar tracking data (see Section 9)

2.6 Communications Data

• Records of customer support interactions via chat, email, or other channels
• Feedback, survey responses, and promotional opt-in preferences

3. How We Collect Your Data

gojocpot collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the platform, including through cookies, server logs, and analytics tools.
• Third-party sources: Identity verification data from licensed KYC service providers; fraud prevention data from anti-money laundering screening services; payment confirmation data from GCash, Maya, and banking partners.

4. Why We Use Your Personal Data

gojocpot uses your personal data for the following purposes:

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, gojocpot processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfill our obligations under the gojocpot Terms & Conditions, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with Philippine laws, including PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act itself.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit, informed consent. You may withdraw consent at any time.

6. Data Sharing & Disclosure

gojocpot does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients only to the extent necessary for the stated purpose:

• KYC and identity verification providers: Licensed third-party services that assist with document verification and biometric checks as required by Philippine regulations.
• Payment processors: GCash, Maya, and banking partners for the purpose of processing your deposits and withdrawals. These partners are bound by their own privacy policies and applicable Philippine financial regulations.
• Anti-fraud and AML screening services: Third-party services used to detect and prevent money laundering, fraud, and other illegal activity.
• IT and hosting providers: Cloud infrastructure and security service providers who process data on our behalf under strict data processing agreements.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies where disclosure is required by law or court order.
• Professional advisers: Lawyers, auditors, and accountants bound by professional confidentiality obligations.

All third-party service providers engaged by gojocpot are required to implement appropriate technical and organizational security measures and to process personal data only in accordance with our instructions and applicable Philippine law.

7. International Data Transfers

Some of gojocpot's service providers may be located outside the Philippines. Where personal data is transferred internationally, gojocpot ensures that appropriate safeguards are in place in accordance with the Data Privacy Act of 2012 and NPC guidelines. These safeguards may include contractual clauses that require the recipient to protect your data to the same standard as required under Philippine law.

By using the gojocpot platform, you acknowledge that your data may be transferred to and processed in countries outside the Philippines, subject to the safeguards described above.

8. Data Retention

gojocpot retains your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine law. Specific retention periods include:

• Account and KYC data: Retained for a minimum of five (5) years after account closure, as required by PAGCOR regulations and the Anti-Money Laundering Act.
• Transaction records: Retained for a minimum of five (5) years in compliance with AMLA requirements.
• Customer support records: Retained for three (3) years from the date of the interaction.
• Marketing consent records: Retained until consent is withdrawn, plus one (1) year thereafter for compliance documentation purposes.
• Technical logs: Retained for up to twelve (12) months for security and fraud prevention purposes.

Upon exp iry of the applicable retention period, gojocpot will securely delete or anonymize your personal data in accordance with NPC-prescribed disposal methods.

9. Cookies & Tracking Technologies

gojocpot uses cookies and similar technologies to operate and improve the platform. The types of cookies we use are:

• Essential cookies: Required for the platform to function, including session management and security tokens. These cannot be disabled without affecting platform functionality.
• Preference cookies: Remember your language, display settings, and other preferences to personalize your experience.
• Analytics cookies: Collect aggregated, anonymized data about how players use the platform to help us identify areas for improvement. No personally identifiable information is shared with analytics providers.
• Security cookies: Used to detect and prevent fraudulent activity, bot access, and unauthorized login attempts.

You may manage cookie preferences through your browser settings. Disabling essential cookies may impair your ability to log in or use certain platform features. gojocpot does not use advertising or cross-site tracking cookies.

10. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by gojocpot:

• Right to be informed: You have the right to know what personal data we collect, why we collect it, and how it is used — which is the purpose of this Privacy Policy.
• Right of access: You may request a copy of the personal data we hold about you at any time by contacting our Data Protection Officer.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you have the right to request correction. You may update basic account details directly through your gojocpot account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations under PAGCOR and AMLA regulations.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to our overriding legal obligations.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: If you believe your data privacy rights have been violated, you may file a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact our Data Protection Officer using the details in Section 15. We will respond to all verified requests within fifteen (15) business days in accordance with NPC guidelines.

11. Children's Privacy

gojocpot is strictly an adult gaming platform. We do not knowingly collect personal data from individuals under the age of 21. The minimum age to register and use gojocpot is 21 years, consistent with Philippine gaming regulations. Age verification is conducted during the registration and KYC process.

If we become aware that personal data has been collected from a person under 21 years of age, we will immediately close the associated account, delete the data, and return any deposited funds to the verified payment method. If you believe a minor has registered on gojocpot, please contact us immediately at the details provided in Section 15.

12. Security Measures

gojocpot implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction:

• TLS 1.2/1.3 encryption for all data in transit between your device and our servers.
• AES-256 encryption for sensitive data stored at rest, including identity documents and financial records.
• Multi-factor authentication (MFA) options for player accounts.
• Role-based access controls limiting internal staff access to personal data on a strict need-to-know basis.
• Regular third-party security audits and penetration testing of the platform infrastructure.
• 24/7 automated monitoring for suspicious access patterns and potential data breaches.
• Incident response procedures aligned with NPC breach notification requirements (72-hour notification window for qualifying breaches).

While gojocpot takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately of any suspected unauthorized access.

13. Third-Party Links

The gojocpot platform may contain links to third-party websites or services for informational purposes. gojocpot is not responsible for the privacy practices or content of any third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies solely to data collected through the gojocpot platform.

14. Changes to This Privacy Policy

gojocpot reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Where changes are material, we will notify registered players via email or a prominent notice on the platform at least seven (7) days before the changes take effect.

The effective date at the top of this page will always reflect the date of the most recent revision. Your continued use of gojocpot after the effective date of any updated Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with the updated policy, you may request account closure in accordance with our Terms & Conditions.

15. Contact & Data Protection Officer

gojocpot has appointed a Data Protection Officer (DPO) in compliance with the Data Privacy Act of 2012. If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our DPO:

• Email: [email protected]
• General Support: [email protected]
• Response Time: Within 15 business days for data subject requests; within 72 hours for breach notifications.

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have not been adequately addressed by gojocpot.